Privacy Policy — Adventure Rentals
Effective Date: January 1st, 2025
Business Name: Adventure Rentals
Website: www.AdventureRentalsTampa.com
Support Phone: 407-435-1136
Support Email: [email protected]
Business Address: 5805 N. 50th St., Tampa, FL 33610
1) Overview
Adventure Rentals (“we,” “us,” “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, book a rental, communicate with us, or use our check-in/check-out processes.
2) Information We Collect
We may collect the following categories of information:
A. Information you provide
Contact details (name, email address, phone number)
Booking details (pickup/return location, dates/times, selected vehicle, delivery address if applicable)
Identity and verification information (e.g., driver’s license details, photos you submit during check-in/check-out)
Trip condition details (odometer, fuel level, vehicle photos, damage notes)
Communications with us (messages, emails, chat, call notes)
B. Information collected automatically
Device and usage data (IP address, browser type, pages visited, timestamps)
Cookies and similar tracking technologies (see Section 6)
C. Payment information
Payments may be processed by third-party payment processors (e.g., Stripe). We do not store full card numbers on our servers. Payment processors may collect and store payment information according to their own policies.
3) How We Use Information
We use your information to:
Confirm and manage reservations and provide customer support
Send booking-related communications (confirmations, reminders, pickup/drop-off instructions, and support updates)
Operate check-in/check-out processes and maintain trip documentation (photos and condition reports)
Prevent fraud, enforce policies, and resolve disputes (including insurance claims)
Improve our website, operations, and customer experience
Comply with legal, tax, and regulatory obligations
4) SMS/Text Messaging Privacy (A2P Compliance)
If you opt in to receive SMS from Adventure Rentals, we may send you transactional messages related to your rental (booking confirmations, reminders, pickup/drop-off instructions, and support updates). Message frequency varies. Message and data rates may apply.
Opt-out: Reply STOP to unsubscribe at any time.
Help: Reply HELP for assistance or contact 407-435-1136.
Important mobile data policy: We do not share, sell, or rent mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes. We may share limited information with service providers that help us deliver our services (for example, customer support, messaging delivery, or platform tools), but only as needed to operate our business. HighLevel Support Portal+1
5) How We Share Information
We may share your information in the following situations:
A. Service providers (subprocessors)
We may share information with vendors who provide services such as:
CRM/communications and automation tools (e.g., LeadConnector/HighLevel platform tools)
Messaging delivery providers
Payment processors (e.g., Stripe)
Cloud storage or operational tools used to store trip documentation
These providers may only use information to perform services for us and are not permitted to use it for their own marketing.
B. Legal and safety
We may disclose information if required by law, subpoena, court order, or to protect rights, safety, and property, including investigating fraud or responding to claims/disputes.
C. Business transfers
If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
6) Cookies and Analytics
We may use cookies and similar technologies to:
Remember preferences
Analyze site traffic and performance
Improve user experience
You can adjust cookie settings through your browser. Some features may not work correctly if cookies are disabled.
7) Data Retention
We retain information as long as needed to:
Provide services and support
Maintain trip documentation and transaction records
Comply with legal, tax, and insurance requirements
Resolve disputes and enforce policies
Retention periods may vary depending on the data type and purpose.
8) Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
Request access to your personal information
Request correction of inaccurate information
Request deletion (subject to legal/operational retention obligations)
Opt out of marketing communications (where applicable)
Opt out of SMS at any time by replying STOP
10) Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors.
11) Updates to This Policy
We may update this Privacy Policy from time to time. The Effective Date will reflect the latest version. Continued use of our services after changes means you accept the updated policy.
12) Contact Us
Adventure Rentals
5805 N. 50th St., Tampa, FL 33610
407-435-1136
[email protected]